This hotel is a pleasant surprise. Such a hidden gem. The rooms are gigantic. The beds are the most comfortable I have ever slept in, in any hotel, firm with a super soft pillow top. Bathrooms are cavernous and everything is clean. There are also 2 large pools on the property. This place is great for large families.
I'm pretty unimpressed with this place. I'll start with the positives: The employees I interacted with were all very hospitable and friendly. The decor was elegant and everything clean. The bad: 1. the beds were all extremely uncomfortable and creaky. It was seriously comical how bad the beds were. 2. They have a pool-side bar that I never saw open. When it's 95 degrees out and I'm lounging by the pool, a drink would be nice especially if the last place advertised having pool side drinks. 3. The pool has loud speakers that played music LOUD until 3 AM. It was totally bizarre and kept me awake.
This is my second stay here. Loved it the first time but I heard there are new owners. The pool side bar never opened the whole week we were there. A closet door fell off and landed on top of my one year due to the fact that it was not properly installed. I'm lucky my one year old lived. Our stove had to be removed as it was broken. No staff ever seems to care how wild the customers and their children are as they were pulling the life saving rings off the fence around the pool and using them as toys. Many kids were at the pool without adult supervision also. I feel they could have some very bad things happen without more pool supervision. They do offer very large condos for big families so that is a plus.
Scummy customer service. All I have to say is don’t leave your personal belongings at the front desk because they will screw you over big time. No cameras in the lobby either - all around terrible customer service and no help at all in resolving any issues during your stay. The only redeeming factor this hotel has to offer is their rooms, which while nice, are overshadowed by the lack of customer service and overall shady business practices. After the experience I’ve just had there is no way I would ever stay in this establishment ever again, and I do not recommend this to anyone. Far better deals out there.
We have had a wonderful experience here. Everything in the condo was clean, neat and well stocked. The grounds and facilities were all well kept. Everything we needed and asked for, they provided. Close to everything and convenient to all roadways.
Lighthouse Key Resort And Spa is a US Spa based in Kissimmee, Florida. Lighthouse Key Resort And Spa is located at 8545 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34747, USA.
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