Considering it was the day before Mother's Day, the place was packed but wait time was only 15 minutes or so. Staff is very welcoming.
Luckily my mother was with him at the time of purchase, so she witnessed what was said.
Our sales associate was very detailed and knowledgeable.
Not only was the surprise engagement completely ruined due to the financing showing up on his credit report (which the worker ensured it would not). we also had a lot of trouble getting approved for our loan. We have been sacrificing, working on our credit for the past few years to have little to no debt.
If I could give this company no stars I would. My fiancé bought me an engagement ring from this location. Everything was fine other than the fact that the financial department lied and tricked him into joining their finance program. The employee ensured him it was an in-house financing program and would NOT show up on his credit report. My fiancé STRESSED to the worker that it cannot show up on his report whatsoever because 1. The engagement was a surprise & I handle all of our finances & 2. We were in the process for applying for a loan to purchase our first home & did not want anything to interfere with the process.
I bought my wife engagement ring here and they were so helpful and kind during that time. We then went back to pick our her wedding band back on March of this year and they were again helpful kind and respectful. Once we out in the order for sizing we were told we will get a call in May( month before the wedding ) to come in and try it on. May comes around and we hear nothing for waited till mid May, still nothing so we call asking all about it and get 5 different ppl telling us it doesn't show up in the computer that no one put it in etc etc so we say screw up let's look up others. 2 days later we get a call saying," hi your order for a wedding band is ready for pick up".......? Go in to look at it and there 6 repesenitives on the floor but 2 are working the others...idk. We get helped and behold it's the person on the phone who said there was no order helping us. Lady was lost in her own mind lost our paper work twice then when we asked her for my wife engagement ring back because she took it to the back to size with the band she said she didn't have it when it was with the ring the whole time in her hand. Needless to say service has gone down in this place since I first made a purchase there and it's only bee less then 2 years. Side note though their jewelry cleaning staff do a great job and are quick so that's a plus!
Understaffed, no place to form a line, i was skipped over repeatedly and ignored, will not return.
I called Jared customer service immediately to file a complaint. That was approximately 3 weeks ago. NO ONE has called me back to resolve this issue like they said they would. Instead they're calling our phones nonstop looking for a payment. I am so surprised how unprofessional they are. This time in our life was supposed to be so special and memorable, instead it turned into a huge disaster and an experience i wish we didn't have to go through. Im at loss with what to do. Thought id share my experience so no one else has to go through something like this.
My fiancé had other forms of payment for the purchase the ring but again, the finance department convinced him to sign up bc it wouldn't "show on the credit report" It was a COMPLETE LIE!
Jared The Galleria Of Jewelry is a US Jewelry Store based in Kissimmee, Florida. Jared The Galleria Of Jewelry is located at 2411 W Osceola Pkwy, Kissimmee, FL 34741, USA.
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