It was such a distasteful experience that since that incident, even though I live in Kissimmee and this is the closest store for me to take my ring in for inspection, I refuse to go back there. I drive all the way to the Florida Mall and it's completely worth it. The Kay Jewelers at the Florida Mall is great. Excellent customer service, professional, and courteous.
I would just say anybody planning on buying an engagement or wedding ring do not buy from kays i have had the worst experience of my life with my ring it is really beautiful hubby really picked a beautiful ring but to start off i was sized wrong the first time had to send it in twice to get it sized everytime waited two weeks second time after the two weeks i called the store they never shipped out the ring so when i got it back i assumed they rushed it it was sharp inside cutting into the skin on my finger not only that but in a period six months three diamonds fell out two more weeks each time to get those fixed so start counting how long ive really had this ring on my finger so last time i took it to get the diamond back they lost my ring ordered me a new one had me wait over an hour in store to hand it to me and tried to rush me through the process after one day of getting a ring back a diamond fell out
Bought a ring for my girlfriend, put in the order for a specific color (pink) and had to wait 3 months for the order to come. Okay, no problem. I'm pretty patient. 3 months pass, it's time for me to pick up the ring and guess what? It comes in a completely wrong color (blue). At the time, I was nice and just had them put another order again, but I had to wait another 3 months. They didn't even bother to compensate me or offer me any customer reimbursement. I don't go to any Kay Jewelers anymore.
If I could give less than 1 star I would. The customer service at this store is a joke. George will say anything to make a sale and get his commission. Unfortunately I didn't know this until after my purchase. I had to have a new ring ordered from Le Vian on 5/11/17. I was told I would have be ring by 5/15/17. It's even on my order and receipt. I've called twice a week since 5/15 and was told oh give it a few more days. Until finally yesterday I was told something happened and it was on back order and wouldn't get to me until mid July. The amount of time isn't the issue as much as being lied to. No one ever once let me know the truth about what was happening. Horrible customer service. I'm thinking of finding another jeweler and canceling this order. Just to never have to deal with Kay's again. Still waiting on a return call from the district manager in orlando. Not holding my breath
Awesome experience. The staff was very knowledgeable and resourceful. Great customer service!
The staff at this store is extremely rude, that is with the exception of one employee. I have been to this store a total of 3 times. Each time it has been for the 6 month inspection of my ring. The only employee who is professional and courteous in this store is Crystal. She is Caucasian and she described herself as the "short Crystal" so there maybe more then one. Besides this employee, the rest of the staff is disgustingly rude. In particular I Claire who is one of the managers is a complete snob. There was a problem with my ring at one time. One of the stones were lose and they sent it away to get fixed. After 2 months of excuses I finally got my ring back. Mind you, I didn't receive a call. I had to call them. When I went to pick it up, Claire was so rude throughout the entire transaction. Every opportunity she got she reminded me that she "was one of the managers".
Kay Jewelers is a US Jewelry Store based in Kissimmee, Florida. Kay Jewelers is located at 3216 N John Young Pkwy, Kissimmee, FL 34741, USA.
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