Try to avoid ENTERPRICE in general, if possible. Rented a car at MCO. Drove it to IL and brought it back. They STILL charged us more than $400 dls for "Returning Fee". Spoke to more than 7 people and all gave me the same phrase "I apologise".
Terrible car rental place. Will go elsewhere for my rentals. They gave my reserved car to another person. They are very unorganised. Cuctomer service was very poor.
WORST customer service ever!! Spending almost 2 hours waiting for a rental and on top of that calling for 30 mintues and kept being put on hold and then to finally get to a manager named Ronni and being talked down to and being told to shut up and hung up on???!! Then having to pay someone an extra $40 to drive me to another location farther because of this dyer location not doing their job. I WILL NOT be renting with enterprise ever again and will DEFINITELY tell all of my friends NOT to go with enterprise.
AJ is the man! Great customer service and truly a pleasant staff to work with. I will always use this location for my rental needs!!
I got into a car accident about a month ago, another driver hit the right corner of my rear bumper and made a nice dent to it. I took my car to the repair shop, where I was provided with a rental while my car was being fixed. Adam from enterprise was present to inspect and deliver the rental to me. He conducted an external inspection of the car. He handed me the keys after the inspection was done and I got in the car with my husband who was accompanying me. We started to drive away and a warning light came on the screen about tires. I'm like, they must be low on air. It never crossed my mind to turn back and report it. What a mistake that was! I get a text today about like 8ish in the morning from a guy named Ronnie Soto saying I needed to contact him because the rental had different tires from the ones the car had when it was given to me! I was outraged by this. Not only, did he text from what it looked was his personal cellphone which I think is totally unprofessional. He also included the number I needed to call which was different from the one he text me from. I get a moment from my work to call to find out what is this about. I spoke with Mr. Soto directly and he stated that I needed to file a claim with my car insurance or pay cash for the tires. I said I will not pay for something that was wrong to begin with, I returned the car exactly the way they gave it to me. The only thing I did to this car was drive it, put gas and put some air in the tires. My parents have rented from this company before. We never had a bad experience, this definitely changes things. I will never rent or have any kind of business with this company again. What a disappointment.
Enterprise Rent A Car is a US Car Rental based in Kissimmee, Florida. Enterprise Rent A Car is located at 202 Dyer Blvd #34, Kissimmee, FL 34741, USA.
Please contact with Enterprise Rent A Car using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Enterprise Rent A Car opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Rental in Kissimmee