Customer service is awesome and melvin Delgado was very helpful...thanks for your service
Worst experience with a car rental company ever! I rented a Ford Focus for one day because they advertised a special for $25. The car was filthy, it had a black hand print on the interior hood, cigarette burns in the back seat, numerous dents all over the car. It also jerked whenever the car shifted from 1st to 2nd gear. I called an hour after renting the vehicle and explained my concerns with the car. I was told by Nina that she was aware of the interior damage, not to worry about the shifting, that's just the way the car is. She stated if I wanted a different vehicle I could pay for an upgraded car. I returned the car the next day and David inspects the car twice and informs me I am responsible for a 300 smoking fee. I explained to David that the car had cigarette burns and I reported that to Nina the day before. Nina came out a 3rd time with David to inspect the interior. She shouldn't be in management, she came back in the office and as I reminded her of our phone conversation and the fact that there was no inspection of the interior only the exterior of the car she threw her hands up in the air and walked to the back employee room like a coward. David then stated that the smoking fee would only be $200. I shouldn't have to pay anything as I didn't smoke in it at all. I called the Corporate Hertz and they agreed to only take $100 off as only the manager can refund the full amount. I have disputed the charges with my credit card company. This is completely wrong. The agents here fraudulent and deceptive. Beware of this place. I'll pay the extra money for Enterprise or Thrifty before I ever rent from Hertz again.
I was in a car accident and while my vehicle was being repaired I needed a rental (provided through the at fault's insurance). My job is delivery driving, and I use my own vehicle for it. Imagine my dismay when the only place their insurance will pay for my rental is this specific location as the auto repair shop is nearby. I let the phone ring for almost half an hour before hanging up and calling right back, letting it ring another 10 minutes before an employee must have gotten annoyed enough and answered the phone. After asking what I needed, they proceeded to tell me they were currently with a customer (and you answered the phone? there's nobody else to do that???) and would call me back promptly. Well, now I've missed work because they've taken their time and haven't gotten back to me.
This place was terrible. Our car was being repaired after an accident, we desperately needed a car, the insurance company sent us here. The car they gave us smelled like stinky gym socks, the floor wasnt vacuumed and there was crusty food dried onto the steering wheel and all over the dash. We mentioned to the guy that it smelled but he didnt seem to care and since we were desperate we took the car. FIVE DAYS after returning the car we were charged an additional $150 for returning the car "with dog hair and smelling like a dog relieved itself inside". THERE WAS NEVER A DOG INSIDE THIS CAR WHILE IT WAS IN OUR POSSESSION and despite the fact that the car smelled and was filthy when we got it, they refused to return our money. The employee we spoke with laughed at the situation and refused to let us speak with his manager. I have filed a complaint with corporate and the the better business bureau.
I rented a car from this location and after driving it around for 2 days, I opened a compartment and found marijuana remnants. If you don't mind getting in legal trouble for their inability to do their jobs, this rental place is for you!
Hertz is a US Car Rental based in Kissimmee, Florida. Hertz is located at 715 E Vine St #6, Kissimmee, FL 34744, USA.
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